Shipping policy

Shipping Policy

Last updated: August 1, 2026

Thank you for shopping with Eslira Natura. We take great care in preparing and shipping your handcrafted soaps and personal care products.

1. Order Processing All orders are processed within 2–5 business days (Monday–Friday, excluding holidays). Because our products are handcrafted in small batches in Clermont, FL, processing times may vary during peak seasons or high-demand periods. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times after shipment:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (where available)

3. Domestic Shipping (USA) We ship to all 50 US states, including Alaska and Hawaii. Orders to Alaska and Hawaii may require additional transit time.

4. International Shipping At this time, we primarily ship within the United States. For international shipping inquiries, please contact us at [your email address] before placing your order.

5. Order Tracking Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.

6. Shipping Delays Eslira Natura is not responsible for delays caused by carriers, weather conditions, or customs. Once a package is handed to the carrier, delivery times are outside our control.

7. Lost or Stolen Packages If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first. If the package cannot be located, contact us within 7 days of the marked delivery date and we will work with you to resolve the issue.

8. Damaged in Transit If your order arrives damaged, please photograph the packaging and products and contact us within 7 days of delivery at [your email address]. We will arrange a replacement or refund.

9. Address Accuracy Please ensure your shipping address is correct at checkout. Eslira Natura is not responsible for orders shipped to an incorrect address provided by the customer. Address changes cannot be guaranteed once an order is placed.

10. Contact Us For shipping questions, reach out to us at: 📧 bcintron@eslira.com 🌐 www.esliranatura.com 📍 Clermont, FL