Refund policy
Return & Refund Policy
Last updated: August 1, 2026
Due to the nature of handcrafted soap and personal care products, all sales are final. We are unable to accept returns or exchanges on opened or used products for health and hygiene reasons.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at [your email] with your order number and a photo of the issue. We will gladly replace the item or issue a full refund at our discretion.
Wrong Item Received If you received the wrong product, please contact us within 7 days of delivery and we will make it right at no additional cost to you.
Non-Returnable Items
- Opened or used soaps and personal care products
- Gift sets that have been opened
- Sale or discounted items
- Digital products
Order Cancellations Orders may be cancelled within 24 hours of purchase. After 24 hours, your order may already be in production and cannot be cancelled.
Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days.
Contact Us For any questions regarding your order, please reach out to us at: 📧 bcintron@eslira.com 🌐 www.esliranatura.com 📍 Clermont, FL